If you are not satisfied with your order, simply return it to us within 30 days with your receipt, and we will credit you for the entire amount minus the shipping charges. If your item is damaged when you receive it, please contact our customer service department at: teeterandtotter@gmail.com.

Items that have been washed, actually worn or damaged in any way after they have been received, cannot be returned or exchanged unless there is a manufacturing defect. No refunds are offered for custom items, unless there is a manufacturing error. All exchanges and returns are shipped via USPS priority mail. Customers are responsible for shipping and insurance for exchanges and returns. Additional charges may apply for special services.

* We do not accept exchanges or returns on sale/clearance items.

If you have a question regarding your custom order, please contact customer service at 201-945-0042. For return authorization, please call 201-945-0042 or email teeterandtotter@gmail.com. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us. Please return to below address:

Please contact our customer service department for return instruction at: teeterandtotter@gmail.com and ask for return authorization number.

Teeter and Totter
RETURN AUTHORIZATION# _______ (Enter Your Return Authorization# Here)
ATTN: RETURN DEPARTMENT
238 Old River Road
Edgewater, NJ 07020

This return policy is only applied to the products purchased directly from TeeterandTotter.com. Any other return guarantees are at the discretion of the sales representatives from whom you purchased.

If you have a question regarding your order, please contact customer service at 201-945-0042. Thank you.